Services Australia Helpdesk
| Q: | How do I Change my Password? |
| A: | Left click on your name (in grey at top right corner). A new page will appear with change password information. Complete steps to change password. |
| Q: | How do I login or access the Product Ordering Portal (POP)? |
| A: | You can now access the Portal directly from Services Australia Intranet page, using your email address. On the intranet, locate the search field and type in “POP”. The URL will display - by clicking this link you will be taken into the system. |
| Q: | Unable to log in to the Product Ordering Portal – what do I do? |
| A: | If you are unable to log in to the Services Australia Ordering Portal or you are experiencing problems, please email publications.production@servicesaustralia.gov.au. |
| Q: | Once I have placed my order, how long will it take to deliver my order? |
| A: | Depending on the region you need to allow up to 10 working days for delivery. |
| Q: | How do I check on the status of my order? |
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| Q: | How do I download the item as a PDF? |
| A: | Not all products are downloadable. Products that are downloadable will have a link. Clicking the link, it will take you to the Services Australia Intranet from where you can locate your product and download it. |
| Q: | Can I cancel my order or make changes after I have submitted it? |
| A: | No, your order needs to be checked before you submit it. |
| Q: | Does the Product Ordering Portal remember all orders under the orders section? |
| A: | Yes - The system does remember all orders. Re-orders can be created however each time a re-order is created a new order number is applied so as not to replace the original order. |
| Q: | How do I find my old orders? |
| A: | Login to the Services Australia Product Ordering Portal and go to My Account -> Order History |
| Q: | How do I place a repeat order? |
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| Q: | What if the goods arrive and they are damaged? |
| A: | You will need to contact the warehouse on 1800 067 307. You will also need to send a formal email to ServAUorders@nationalmailing.com.au |
| Q: | Will I receive an invoice for my purchase? |
| A: | No. The cost centre you entered will be charged. |
| Q: | Who do I contact for enquiries about my order? |
| A: | Enquiries regarding your delivery can be addressed directly to the warehouse at ServAUorders@nationalmailing.com.au |
| Q: | What is the turnaround time for using the support enquiries email? |
| A: | Generally, all enquiries will be responded to within 24 hours of receipt of the email |
| Q: | Can I have an order shipped overnight for an urgent delivery? |
| A: | As a general rule urgent orders will not be processed unless there are exceptional circumstances (i.e. Minister visiting). You need to order early to ensure products are received in time. Enquiries should go to ServAUorders@nationalmailing.com.au |
| Q: | Can I amend my phone number? |
| A: | Yes – Email publications.production@servicesaustralia.gov.au with your current phone number and name along with the details for amending. |
| Q: | Can I amend my delivery address for my cost centre code? |
| A: | Yes – Email publications.production@servicesaustralia.gov.au with your cost code number and current address information along with the details for amending. |
User Guide
| To Login into the Product Ordering Portal | |
| Entering an order - Help Sheet - Existing User | |
| Entering an order - Help Sheet - New User | |
| Services Australia Delivery & Packaging Instructions – Help Sheet |
Front-of-house display guide
Corporate Product Charges